Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

Our standard MOQ is 500 kg to 1 ton depending on the product. For new customers, we can discuss smaller trial orders to establish the business relationship.

Question 2

What are your payment terms?

Accepted Answer

We typically work with 50% deposit upon order confirmation and 50% balance before shipment. We also accept Letter of Credit (L/C) for larger orders.

Question 3

How long is the lead time?

Accepted Answer

Standard lead time is 2-3 weeks from order confirmation and deposit receipt. For larger orders or custom specifications, it may take 3-4 weeks.

Question 4

Do you offer organic certification?

Accepted Answer

Yes, most of our products are USDA Organic and EU Organic certified. We can provide all necessary certification documents for import purposes.

Question 5

Can you do private label/OEM packaging?

Accepted Answer

Absolutely! We offer full private label and OEM services. You can provide your own packaging design or work with our team to create custom packaging.

Question 6

What countries do you export to?

Accepted Answer

We export to over 18 countries including USA, Canada, Germany, Netherlands, UK, Japan, South Korea, Australia, UAE, and more.

Question 7

Can I request samples before ordering?

Accepted Answer

Yes, we encourage all potential buyers to request samples. Product samples are free, but courier costs (DHL/FedEx) are borne by the buyer.

Question 8

What quality documents do you provide?

Accepted Answer

We provide Certificate of Analysis (COA), phytosanitary certificates, organic certificates, bill of lading, packing list, commercial invoice, and any other documents required for import.

Question 9

What is the transit time to USA/Europe?

Accepted Answer

Ocean freight: USA West Coast ~25-30 days, Europe (Rotterdam/Hamburg) ~28-35 days. Air freight is available at 3-5 days for urgent orders.

Question 10

Do you offer CIF/CNF pricing?

Accepted Answer

Yes, we support multiple Incoterms including FOB, CIF, CNF, and Ex-Works. Contact us for CIF/CNF quotes to your destination port.

Frequently Asked Questions

Still Have Questions?